World of Jewelry ( WOJ ) Customer Service

Shipping & Delivery
Our standard delivery is standard shipping. For orders over 50 USD we have a 3% discount. For orders 250+ USD 5%. For orders 500+ USD 8%. For orders 1000+ USD 10%. For orders 2000+ USD 12%. Please ask us for the discount coupon.
Provided that all of the items on your order are in stock we will despatch your order as soon as we can, general within one to two working day but sometimes slightly longer during very busy periods. Where items on your order are out of stock the entire order will ship as soon as all of the items become available.
If you would like us to ship to an alternative address rather than your registered billing address, simply tick the box (when you are checking out) and complete the address details.
We are not responsible for delays caused by couriers or customs - local or at your destination. You may be required to pay import duties by your government - you will be notified by the courier that delivers your goods if this is the case.
Privacy & Security
WORLD OF JEWELRY ( WOJ ) is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you.
1 When you buy goods or services from our website, we need to know basic information about you, including your name, postal address, e-mail address, telephone number. We also need your e-mail address to send you information about the status of your order. We will never collect sensitive information about you without your explicit consent.
2 We gather this information to allow us to process any orders you make and, if you have requested us to, to send you our newsletter. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the goods or services ordered.
3 We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop our website, our range of products and our services and we may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
4 From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve our goods or the services we provide.
5 We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. We will gain your consent to receiving this information in advance and you can easily remove yourself from future mailings by following the instructions on the bottom of the first mail you will receive.
6 Except as otherwise stated in this policy we will never provide your information to any third party company, unless you have expressly permitted us to do so.
We use cookies on our websites to enhance your visit. This site relies on cookies being enabled to store criteria between pages. The only information stored within the cookie is an encrypted non personal identifier that is used to allow this. The cookie will be deleted automatically when you leave the site. These cookies are not used to store or gather any personal information about you or your activities.
Our Website is hosted in a 100% PCI-Compliant Hosting Environment
Payments are processed with PAYPAL only. You can use any creditcard or other payment procedures provided by PAYPAL.
Returns & Replacements

We hope you will be completely satisfied with any product purchased from us.

However should you wish, you can return it for any reason within 14 days from the date of despatch for a full refund (less postage costs). We will advice you with the RMA number and the return address. Customers have to pay all return fees.

Items must be unused and in an as new condition with all packaging and labels/tags attached.
Please be aware that you are responsible for the item(s) until such time as they are received by us. As such we advise that you use a traceable and insured method of delivery, or at least obtain proof of postage to enable you to claim from the carrier should your item(s) fail to arrive with us.
If your goods have either been received as damaged or are missing please contact customer services immediately by email to sales@china-wholesale-line.com
If the goods are damaged we will need a proof of the damage -  an image sent via email and a written damage proof by the courier. It is your responsibility to take care of this.
In the unlikely event that something you have purchased from us is faulty when it arrives then we will be happy to replace it for you.
Please contact customer services immediately by email to sales@china-wholesale-line.com
Ordering

1.

All goods are subject to availability.

2.

All orders are subject to acceptance by us with may be withheld at our absolute discretion.

3.

Any advice or recommendation given by us followed or acted upon entirely at your own risk.

4.

The quantity, quality and description of any specifications for the goods shall be those set out in the site but you should be aware that the images appearing on the website are not always accurate. We reserve the right to correct errors and omissions in any price or other information without any liability.

5.

Goods on the site may only be sold to persons aged 18 or over. In placing an order for any such goods you represent and warrant that you are at least 18 years old. We reserve the right to refuse any order where orders are placed by persons under age 18.

Payment, Pricing & Promotions
We use PAYPAL as our payment processor. During checkout you will be transfered to PAYPAL website, where you can choose various options to pay. After confirmed payment, you will be redirected to our website. You will get an email order update status notification from us, when the order is pending, processing and completed.
All our prices are in USD.
Viewing Orders
At any time you can log into your account with your account information provided by email. There you can see all details of your account and orders.
Updating Account Information
During order processing it is not possible to update your shipping address information. During pending orders it is still possible.
    

All orders are shipped Express: worldwide 6 days

 
 
USA  starting 0.5KG: 11.60 USD, 1KG 13.25 USD,....  
EUROPE / UK  starting 0.5KG: 13.15 USD, 1KG 14.85 USD,....  
AUSTRALIA  starting 0.5KG: 12.45 USD, 1KG 14.15 USD,....  
CANADA / MEXICO  starting 0.5KG: 11.95 USD, 1KG 13.60 USD,....  
WORLDWIDE ALL OTHER  starting 0.5KG: 18.00 USD, 1KG 25.00 USD,....